Support & FAQ

Frequently Asked Questions

1. Do smart bulbs require a hub to operate?

It depends on the protocol. Wi-Fi and Bluetooth bulbs connect directly to your router or phone and do not require a hub. Zigbee or Z-Wave bulbs require a central hub to translate their signals to your network.

2. Can I use smart bulbs in enclosed outdoor fixtures?

Most standard indoor smart bulbs will overheat in fully enclosed, unventilated outdoor fixtures. You must seek out bulbs specifically rated for enclosed spaces or dedicated outdoor use.

3. Why are my LED strips showing distinct dots of light?

This is called "spotting." It occurs when low-density strips are exposed without diffusion. To fix it, use a diffuser channel or upgrade to a high-density COB (Chip on Board) LED strip.

4. How does Syncing Lights to Music actually work?

Syncing requires an intermediary—usually a sync box hooked to your HDMI inputs, or a desktop app—that analyzes audio frequencies in real-time and transmits color/brightness commands to the bulbs on the same network instantly.

5. Are smart lights energy efficient?

Yes. Because they utilize LED technology, they draw a fraction of the wattage required by incandescent bulbs, even while maintaining a connection to the network.

6. Will a smart bulb work with an old dimmer switch?

No. Standard wall dimmers disrupt the power supply to the smart bulb, causing it to flicker or lose connection. Smart bulbs require continuous power; dimming must be handled through the app or a smart wireless switch.

7. What is Color Rendering Index (CRI)?

CRI measures how accurately a light source reveals the true colors of objects compared to natural sunlight. For reading or food prep, look for bulbs with a CRI of 90 or higher.

8. Can my network handle 50 smart bulbs?

Standard ISP routers struggle with dozens of Wi-Fi devices. If you plan a massive installation, use a Zigbee mesh network (where bulbs talk to each other) to reduce the strain on your Wi-Fi router.